Chatbot: the little assistant for your hotel
How to answer standard queries automatically
It's 9:30 am. A crowd has formed at your reception. There is the elderly couple who want to check out. The family who arrived way too early. Two buddies who need a quick hiking tip and a group of young women who want to know the best place to party here. On the side, the phone rings and ten unopened emails are waiting on the screen with questions like:
"Can I bring my dog?"
"Do you have an offer for celiacs?"
"How do I reach your hotel by public transport?"
No wonder your receptionist is sweating and there is hardly any time left for a personal conversation with the guest.
What to do?
You could hire more staff and ask your guests to be patient. But it's easier if you integrate a chatbot into your hotel communication - a virtual receptionist who answers your guests' questions at lightning speed.
Hard Facts: Advantages at a glance
- Automate a large part of your enquiry process and answer queries around the clock in real time.
- Your employees no longer have to worry about answering standard enquiries, leaving more time for personal contact with your guests.
- The chatbot is connected to various websites of your destination as well as to an enquiry and booking tool and thus has access to a wealth of information.
- The service can be tailored to your individual needs.